FAQ

Q. Can I place additional orders?
A. This is possible only at the main store. Please contact us using the contact form .

Q. Can I cancel my order after placing it?
A. You cannot cancel your order after it has been placed. Partial cancellations are not possible. Please think carefully before ordering.

Q. Can I cancel a reservation for a reserved product?
A. Cancellations cannot be made after the reservation is made. Partial cancellations are not possible. Please think carefully before ordering.

Q. Do you ship overseas?
A. We haven't. Please use a forwarding service such as Tenso.com .

Q. Can I leave it at the office?
A. We do not support delivery at the office.

Q. Is it possible to change the shipping address for reserved items?
A. Please contact us via the contact form at least one month before the release date.

Q. Where will the product be shipped?
A. It will be shipped from Kansai Bijutsu Printing Co., Ltd. (The same applies to the sender of the slip)